Warranty

Duvets: St. Geneve duvets are guaranteed for 20 years against any defect in materials and/or workmanship, provided that the duvet has been reasonably cared for, and that a duvet cover has been used at all times.

All St. Geneve duvets are sewn in a sealed baffled box design. The filling is guaranteed to stay in place, and never shift into another compartment, for the life of the duvet.

All St. Geneve Winter Warmth duvets (Kiev, Lajord, Ziegler, Salzburg, Embassy, James Bay & Eiderdown) are guaranteed for 10 years to be warm enough, or St. Geneve will add down - at no charge (except for shipping) - provided that the duvet has been reasonably cared for and that a duvet cover has been used at all times.

Pillows: St. Geneve goose down and eiderdown pillows are guaranteed for 5 years against any defect in materials and/or workmanship, provided that the pillow has been reasonably cared for and that a pillow protector has been used at all times.

All guarantees are void if labels are removed.

Zurgard® Hypoallergenic Down Purifying System: All St. Geneve down is cleaned according to the Zurguard standard and is quaranteed to be hypoallergenic for a period of 3 months (the guarantee is for 3 months as we have no control over the ongoing house environment).

The ZURGUARD name is your assurance of the highest standards of freshness, purity, and cleanliness. The ZURGUARD system is the culmination of years of research and experience, using the best European equipment, along with the very latest European and North American techniques.

  • In the ZURGUARD system, the down is Sanitized, eliminating bacteria, for enduring cleanliness.
  • A special Ozone treatment is used as the final refinement of the cleaning process, to ensure a lifetime of freshness.
  • The ZURGUARD system ensures the down is Hypoallergenic.
  • The ultraclean ZURGUARD system eliminates odours.
  • The ZURGUARD system treats down in a more careful and gentle manner, so that the down fibres are not damaged, and never get overdried or brittle. This ensures that the original natural resiliency is maintained, and the down does not go flat.
  • The ZURGUARD system does not artificially enhance the loft of down. You will not be disappointed later on by a product that loses volume and warmth.
  • ZURGUARD down exceeds all government standards for purity and cleanliness.

Zurguard Tag

Terms of Sale: All prices are exclusive of shipping. All sales are final, with no returns except for warranty purposes. St. Geneve comforters and pillows are made to order and usually ship within 4-6 weeks.

If you have any questions, please don't hesitate to contact us, or call Toll Free 1-877-722-9266 Monday through Friday, 8am to 4pm PST.

Thank You.