Care

Care Instructions for St. Geneve Goose Down Pillows and Duvets:

Use a pillow protector with your down pillow. This will help keep body oils and perspiration away from the pillow and will prolong it's life.

Use a duvet cover with your duvet. This will help prevent stains and soiling and is required to maintain your warranty. Avoid sitting or laying on top of your duvet. This will help keep it warm and fluffy for years to come.

Storing: The breathable cotton carry bag that comes with your pillow(s) and duvet(s) is perfect for storing your items in. Store in a cool dry place. Do not wrap or store your pillow or duvet in plastic.

St. Geneve Goose Down Pillows and Duvets are machine washable. However, we suggest that you use a professional service that is experienced in laundering quality down bedding. If you do not have such a service locally, We recommend Blanc Plume.

Washing Instructions:

  • Only wash when necessary.
  • Pillows should be washed once or twice a year or when necessary.
  • A duvet should only be washed if soiled.
  • Do not use an agitator machine.
  • Do use a large front loading style washer.
  • Make sure the pillow or duvet has plenty of water and room to move freely.
  • Use warm (not hot, not cold) water.
  • Use a gentle detergent.
  • Do not use bleach or Woolite.

Drying Instructions:

  • Dry at Medium heat. Do not use High heat.
  • Make sure the pillow(s) or duvet has plenty of room to move freely.
  • Check frequently (every 20 minutes or so) to make sure there are no "hot spots"
  • While checking for hot spots, gently break apart any wet clumps of down. This will help them dry.
  • Make sure your pillow(s) or duvet is completely dry.
  • Do not mistake a warm pillow or duvet for a dry pillow or duvet.
  • It can take 2 - 3 hours - or longer - to completely dry 2 standard size pillows or 1 duvet.