Down Heaven™ Terms & of Sale

All St. Geneve duvets (down comforters), goose down pillows and bed linens are made to order.

All sales are final, with no returns except for warranty purposes.

Orders usually ship within 3-4 weeks. Please understand that, while we and St. Geneve will make every effort to assure that your order will ship within that time frame, it is only an estimate.

Orders Shipped to the U.S.: We offer Free UPS Ground shipping to anywhere in the Continental U.S. for items shipped from our offices in Washington State.

If you live in Alaska, Hawaii or outside the Continental US (including Canada), we will contact you with the actual shipping and/or handling charges and will process your order only upon your approval.

Any Customs or Duty fees due on items shipped outside of the United States are the customer's responsibility.

Down Heaven is a U.S. Company and All prices are in U.S. Dollars.

Your order may not be cancelled after 48 hours. Your credit card will be "authorized" for the amount of your purchase at the time of your order. After 48 hours, your credit card will be charged 50% of the total, with the balance charged when your order ships.

Down Heaven™ is a division of Plumeria Bay®, Inc. Please note that purchases made here will be stated on your credit card statement as Plumeria Bay, Inc.

By placing your order, you signify that you have read, understand and accept these terms.

If you have any questions, please don't hesitate to eMail us, or call Toll Free 1-877-722-9266 Monday through Friday, 8am to 4pm PST.

Thank You.